Terms & Conditions

You may view and share this site for lawful, non-commercial purposes. You may not copy, scrape, resell or republish its content, systems, frameworks or designs without our written permission, or attempt to disrupt or gain unauthorised access to the site.

A booked consultation is a conversation about your business and whether we are a fit — it does not create a client relationship or oblige either side to proceed. Please give reasonable notice if you need to reschedule. We may decline or end an enquiry where a business is not a suitable fit.

Prices shown on this site are indicative and exclude VAT unless stated otherwise. Scope, fees, payment terms, timelines and any minimum term are confirmed in your written proposal before work begins. Monthly retainers are billed in advance and setup fees are due at the start of the build.

We deliver the work described in your proposal with professional care and to a standard consistent with our published examples. Marketing, brand and systems work depends on factors outside our control — your market, capacity, pricing, service quality and response times — so we do not guarantee specific revenue, bookings, rankings or results. Figures, models and calculators on this site are illustrative examples, not forecasts or financial advice.

You agree to give us accurate information, timely feedback and any access we need to do the work, and to hold the rights to any content, logos or material you supply. Delays in approvals or access may move agreed timelines.

On full payment, you own the brand assets, website content and creative deliverables we produce for you. We retain ownership of our underlying methods, templates, frameworks and internal tooling, and may reference the engagement in our portfolio unless you ask us not to.

Delivery may rely on third-party platforms for hosting, scheduling, telephony, automation or advertising. Those services are provided under their own terms, and we are not responsible for their availability, pricing changes or policy decisions.

Information you share with us about your business is treated as confidential and used only to assess fit and deliver the work, except where disclosure is required by law.

Nothing in these terms limits liability that cannot lawfully be limited. Subject to that, we are not liable for indirect or consequential loss, lost profits or lost data, and our total liability for any engagement is limited to the fees you paid us for that engagement in the three months before the claim.

Either side may end an ongoing engagement with the notice period stated in the proposal. Fees for work completed and for the notice period remain payable, and we will hand over the agreed deliverables and access on settlement.

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute.

Questions about these terms: hello@sovranlondon.com.